Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"3ebb2cc89f994e0b49ad4035ad97cbb7be922825_lout","branding":{"id":"4","key":"iserv","name":"iZone Support Queries","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#fffefe","headerLinkColor":"#292929","headerLinkHoverColor":"#00a4de","headerLinkHoverBGColor":"#00a4de","headerBadgeColor":"#00a4de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b4dc017-599c-432c-97a5-f0866f02dccb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODA4YzZiMy01MzIwLTRhNGYtYjFkMC1kZWJmNjhiNzFlNGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNGRjMDE3LTU5OWMtNDMyYy05N2E1LWYwODY2ZjAyZGNjYiI6WyJyZWFkIl19LCJleHAiOjE3Nzg0Mjc2NjgsIm5iZiI6MTc3ODQyNzA2OH0.Rb5M7ObAMCWNdne6J0xmmMEp1V2hNBtDtkXtvXwy0UI&client=6808c6b3-5320-4a4f-b1d0-debf68b71e4a&mode=fit","logoId":"9b4dc017-599c-432c-97a5-f0866f02dccb","isLogoAvailable":true,"helpCenterTitle":"Welcome to iZone's Help Center","sharedPortalName":"iZone Help Center","userInitialAnnouncementMessageWiki":"<p>Select any of the categories below and provide the relevant details. One of our support technicians will get in touch with you as soon as possible.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to iZone's Help Center","sharedPortalName":"iZone Help Center","announcementMessage":"Select any of the categories below and provide the relevant details. One of our support technicians will get in touch with you as soon as possible.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00a6e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fa322eb9-63fe-4929-92a6-79197aa03fbc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODA4YzZiMy01MzIwLTRhNGYtYjFkMC1kZWJmNjhiNzFlNGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhMzIyZWI5LTYzZmUtNDkyOS05MmE2LTc5MTk3YWEwM2ZiYyI6WyJyZWFkIl19LCJleHAiOjE3Nzg0Mjc2NjgsIm5iZiI6MTc3ODQyNzA2OH0.iOnQnmCIZZwOmJQmta5fULH735ReLg1EBNCvGM088Ys&client=6808c6b3-5320-4a4f-b1d0-debf68b71e4a&height=300&mode=fit","bannerMediaApiFileId":"fa322eb9-63fe-4929-92a6-79197aa03fbc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"iserv","projectId":10003,"serviceDeskId":4,"name":"iZone Support Queries","description":"<p>You can raise a support query or request technical assistance.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"39","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://izone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"43","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://izone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"101","name":"Field service request outside of WA","descriptionHtml":"","callToAction":"Field service request outside of WA","introHtml":"<p>Lodge a request for an iZone technician to visit a site outside of Western Australia (installers only)</p>","icon":10674,"iconUrl":"https://izone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"51","name":"Phone request","descriptionHtml":"","callToAction":"Phone request","introHtml":"","icon":10466,"iconUrl":"https://izone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"44","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://izone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"46","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://izone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"19":[101],"12":[39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b671da53-6eb5-313e-bafc-fcb0e059e7ea","appLinkName":"System Confluence","appLinkUrl":"https://izone.atlassian.net/wiki","spaceKey":"IH","spaceName":"iZone Help","spaceUrl":"https://izone.atlassian.net/wiki/spaces/IH","isServer":false},"labels":[],"projectKey":"ISERV","serviceDeskId":4,"kbLinkDomainURLs":["https://izone.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISERV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODA4YzZiMy01MzIwLTRhNGYtYjFkMC1kZWJmNjhiNzFlNGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEzODM1MDE5MjciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3ODQyODI2NywibmJmIjoxNzc4NDI3MDY3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.oRR5ht5ryDGQ3tbJL2reoVOaDcw-SIElqW2znTB9wHI","targetCollection":"upload-user-collection--1383501927","endpointUrl":"https://api.media.atlassian.com","clientId":"6808c6b3-5320-4a4f-b1d0-debf68b71e4a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":39,"projectId":10003,"issueType":{"id":"10010","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://izone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10063","fieldConfigId":"10165","label":"Region","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"Queensland","selected":false,"children":[]},{"value":"10111","label":"New South Wales","selected":false,"children":[]},{"value":"10112","label":"Victoria","selected":false,"children":[]},{"value":"10113","label":"Western Australia","selected":false,"children":[]},{"value":"10114","label":"Canberra","selected":false,"children":[]},{"value":"10115","label":"South Australia","selected":false,"children":[]},{"value":"10116","label":"Northern Territory","selected":false,"children":[]},{"value":"10117","label":"Tasmania","selected":false,"children":[]},{"value":"10118","label":"New Zealand","selected":false,"children":[]},{"value":"10119","label":"South Africa","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10066","fieldConfigId":"10170","label":"Classification","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10130"],"values":[{"value":"10132","label":"Bridge","selected":false,"children":[]},{"value":"10133","label":"World-Wide","selected":false,"children":[]},{"value":"10131","label":"How To","selected":false,"children":[]},{"value":"10126","label":"General enquiry","selected":false,"children":[]},{"value":"10129","label":"Mobile application issue","selected":false,"children":[]},{"value":"10134","label":"CPU","selected":false,"children":[]},{"value":"10135","label":"Zones","selected":false,"children":[]},{"value":"10136","label":"AC Unit Module","selected":false,"children":[]},{"value":"10137","label":"Wall Controller","selected":false,"children":[]},{"value":"10138","label":"Temperature Sensors","selected":false,"children":[]},{"value":"10127","label":"Hardware issue","selected":false,"children":[]},{"value":"10128","label":"Installation issue","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10064","fieldConfigId":"10166","label":"System brand","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10120","label":"iZone","selected":false,"children":[]},{"value":"10121","label":"MACzone3","selected":false,"children":[]},{"value":"10122","label":"Myzone 3","selected":false,"children":[]},{"value":"10123","label":"Westaflex CONNECT","selected":false,"children":[]},{"value":"10124","label":"RayZone","selected":false,"children":[]},{"value":"10125","label":"T-Zone Air","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/39","calendarParams":{"firstDay":0,"date":"2026-05-10T23:31:08+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b671da53-6eb5-313e-bafc-fcb0e059e7ea","appLinkName":"System Confluence","appLinkUrl":"https://izone.atlassian.net/wiki","spaceKey":"IH","spaceName":"iZone Help","spaceUrl":"https://izone.atlassian.net/wiki/spaces/IH","isServer":false},"labels":["support"],"projectKey":"ISERV","serviceDeskId":4,"kbLinkDomainURLs":["https://izone.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODA4YzZiMy01MzIwLTRhNGYtYjFkMC1kZWJmNjhiNzFlNGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEzODM1MDE5MjciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3ODQyODI2OCwibmJmIjoxNzc4NDI3MDY4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.KSrMq7qzjZMU_ZRKAUe9U0hTSIwIASHgbsng77imWSY","targetCollection":"upload-user-collection--1383501927","endpointUrl":"https://api.media.atlassian.com","clientId":"6808c6b3-5320-4a4f-b1d0-debf68b71e4a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}