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iZone Home app is not Working with Optus Modem for CEPC

iZone Home app is not Working with Optus Modem for CEPC

Owned by Farhaan Yousuf Sheriff
Last updated: 03 Jul 2024
4 min read

The iZone Hub (COCB/COCBH) is connected to the modem/router, but the modem/router is not providing it with internet access. In this case, a 169.254.xx.xx address is being used by the hub as an automatic private IP address as they can't obtain an IP address from a DHCP server. This address is generated automatically when the network card is configured to receive an IP address via DHCP, but it cannot communicate with a DHCP server to receive one.

Please note that to connect and assign the hub with a static IP address, you will require the latest iZone Home App, iZone Smart hub COCBH, an iZone installer account, the Postman JSON file and the Postman app installed on your laptop.

Please email to supportdesk@izone.com.au for details regarding the installer account if you don’t have one.

If your iZone Home app has stopped functioning, the Globe LED on the iZone hub is not illuminated, and you have a CEPC naked controller, please follow these steps to connect your hub to the modem with internet access and use the iZone Home app

A. Setting up the iZone COCBH and connecting it to your Wi-Fi:

  1. Power the COCBH with the provided power supply. Pair the hub to your system by pressing and holding the pair button on the hub and selecting the pair option on the CEPC naked controller.

  2. Once the hub is connected to the system, the snowflake LED at the bottom will illuminate solid blue. Do not connect the hub to the modem/router using the Ethernet cable yet.

  3. Log in to your installer account while connected to your home Wi-Fi network. After logging in, connect to the iZone Hub’s network using the details found on the back of the hub.

  4. Once connected to the hub’s network, open the iZone Home app.

  5. In the iZone Home app, navigate to menu → Account → click on the hub ID under systems → click on the IP address.

  6. Enter the SSID and password to connect to your home Wi-Fi network here. Ensure the Wi-Fi details are entered correctly.

If incorrect Wi-Fi details were entered, press and hold the pair button on the COCBH for 60 seconds. Once the hub resets (indicated by all lights illuminating and spinning), it will attempt to connect to the system again. Now, start again from step 3.

  1. Once the hub is successfully connected to your Home Wi-Fi network, the globe LED on the hub, along with the pair LED and snowflake LED, should now be illuminated. At this stage, the app should function once you reconnect your phone to your home Wi-Fi network.

Now, please follow the steps below to use Postman.

B. Using Postman for iZone Setup:

  1. Download the JSON File from below, then Download Postman and Create an account

  1. Click on 'Import'

  2. Drag and drop the downloaded JSON file into Postman

  3. Under the 'iZoneStaticIP' dropdown menu, select 'Post iZoneStaticIP'

  4. Click on 'Body'

  5. Find the IP address your laptop is connected to and enter this IP address in a web browser to access the router's login page

  6. Once logged into your Optus modem, navigate to the connected devices page (login username and password are required which can be found on the modem itself)

  7. Identify your hub's IP address under wireless devices page

  8. Replace the IP address in the command "10.0.0.2/iLightCommand" in Postman with the exact IP address you found on the modem page for the hub (Replace only 10.0.0.2 with your hub's IP address found from your router/modem)

Screenshot 2024-07-03 145408.png

  1. Ensure to update the IP address in the body section as well

  2. Use the same IP address you used to log in to the router; enter it individually for the first three values under 'StaticIp_1', 'StaticIp_2', and 'StaticIp_3'

  3. Only Change the 'StaticIp_4' value to 200. For example, if the IP address used to login is 10.0.0.1, it should be entered into the body as below

"StaticIp_1": 10, // Static IP address setting "StaticIp_2": 0, // Static IP address setting "StaticIp_3": 0, // Static IP address setting "StaticIp_4": 200, // Static IP address setting

  1. Similarly, replace the values below for 'Gateway_1', 'Gateway_2', 'Gateway_3', 'Gateway_4', 'PriDns_1', 'PriDns_2', 'PriDns_3', 'PriDns_4' with the IP address used to log into the router. For example, if the IP address used to login is 10.0.0.1, it should be entered into the body as below

  "Gateway_1": 10, // Default gateway         "Gateway_2": 0, // Default gateway         "Gateway_3": 0, // Default gateway         "Gateway_4": 1, // Default gateway         "PriDns_1": 10, // Primary DNS server         "PriDns_2": 0, // Primary DNS server         "PriDns_3": 0, // Primary DNS server         "PriDns_4": 1, // Primary DNS server

  1. Click 'Send'

  2. Verify that the response is 'OK'

  3. After receiving the 'OK' response, reset your iZone hub and connect it to your Optus modem using the provided ethernet cable into one of the LAN ports.

  4. Once the hub is back online indicated by the globe LED’s illumination, try the app now; it should work fine.

Please email to supportdesk@izone.com.au if you face any issues with the above process.

 

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