The wi-fi bridge is paired but it does not appear on my app

Owned by Alex Murphy
Last updated: 20 Sept 2024 by muhammad hamza
1 min read

CAT5E Cable is not connected or is in the incorrect port:

Check that the blue CAT5E cable that has been provided is connected from your COCB to your modem

On the modem, make sure that it is connected to a LAN port (These are usually the yellow ports)

If you are connected to a WAN port (Blue Port), change it to a LAN port

DUAL BAND MODEM: 5g and 2.4g

Check that you are connected to the correct WI-FI network, you will need to be on the 2.4g network for the Wi-Fi bridge to become visible on the iZone Home APP

If it's still not connecting, it indicates that the ID number is incorrect. The Bridge ID is currently attached to your account, but we need to attach the CPU C225 ID. Please contact the iZone support desk by emailing supportdesk@izone.com.au or calling +61 8 6556 6415 and pressing 2 for technical support.