The Setup Wizard displays the message 'AC name is incorrect' during the commissioning process

If you encounter the error message "AC Name is incorrect" after entering your details, follow these steps to resolve the issue:

1. Disconnect the Hub:

   • Unplug the hub from the internet to ensure it is not connected.

2. Check for the Same Error:

   • If the error still appears after disconnecting the hub, proceed to the next step.

3. Update the NOVA:

   • Ensure your NOVA device is up to date. Check for any available updates and apply them. To update Nova please follow the steps given below.

   • Menu>settings>Nova settings> Nova update

4. Reset the Hub:

   • If the error persists, locate the reset button on the hub and press it to reset the device.

5. Contact Support:

   • If the issue remains unresolved, please reach out to our technical support team. Call us at +61865566415 and press 2 for tech support.

We hope this guide helps resolve the issue. Feel free to contact us if you need further assistance.