The iZone Hub is not connecting to Wi-Fi/internet when using an Optus modem
- muhammad hamza
- Farhaan Yousuf Sheriff
If you have an Optus modem installed at your location and your iZone hub is not receiving internet connection or the iZone app is not functioning, please follow the steps below:
Assigning a Static IP address
On the Nova wall controller, tap on Menu → Settings → locate and click on the Hub ID under System → IP Address.
Take note of the displayed IP address. If it shows 169.254.xx.xx, it indicates that the Optus modem has not assigned an IP address to the iZone Hub. To resolve this issue, we need to assign a static IP address to the iZone Hub. Please follow these steps:
On the Nova wall controller, tap on Menu → Settings → locate and click on the Hub ID under System → click on IP Address.
Click on IP Configuration, where it displays "Auto Config", Ensure the Gateway and other details are correct, then click "Set"
Please note that the details above may vary depending on the specific modem/router being used.
The hub will reset, and the new static IP will be assigned.
Please close the app and reopen it; you should now be able to use the system.
If you are using a Nexus wall controller, please follow the instructions provided in the link below to change the IP address: Change IP Address Instructions
For further assistance, please contact iZone Tech Support at supportdesk@izone.com.au or call +61 86556 6415 and select option 2 for technical support. This issue is due to a server glitch that needs to be resolved remotely