You need an installer code to proceed with this process on the Nova wall controller, or an installer account if you're using the iZone Home app.
Please ensure that the firmware for the CPU, COCBH, and Nova wall controller is up to date.
If your current smart hub COCBH is not functioning or needs replacement, please follow these steps:
Open the iZone Home app on the Nova wall controller.
Go to Menu → Settings, select Installer, and enter your installer ID.
Click back, then select the name/hub ID under Systems and note the RF channel (this step is important).
Navigate to Category → iZone Hub, then click on the hub listed under this tab.
Note the CPU ID (this step is important).
Once you have both the CPU ID and RF channel, disconnect the existing hub and connect the new hub to the router/modem.
Close and reopen the iZone Home app.
Go to Menu → Settings, click on the hub ID under Systems, and select Pair Hub to CPU.
Enter the recorded CPU ID and RF channel.
After completing these steps successfully, the new hub will be paired with the system, and the Nova wall controller and iZone Home app will be ready to use with the new COCBH.
If you experience any issues with the above setup, please contact supportdesk@izone.com.au or call 0865566415 and press 2 for technical support.