CIC: Indoor Camera - Trouble Shooting

If no QR-Code image display, please make sure phone is connected to Internet

If the pairing was stuck at “QR-Code” for some phone, no “Wi-Fi is connecting” prompts. Try to go to Phone’s Settings, in Display -> Brightness, set the phone screen brightness to max, and also turn off “Auto Brightness” or similar function which adjusts phone screen’s brightness by ambient brightness

If “Wi-Fi is connecting” was heard, but then the camera speaks with “Wi-Fi connection timeout”. Please check the following:

• The input Wi-Fi is connected to Internet

• The input Wi-Fi is 2.4GHz, with WPA or WPA2 security

• The input Wi-Fi name(ssid) and password are all correct (case sensitive)

If you get to the Wi-Fi set up of the camera and the Wi-Fi times out then it could be a range issue. Pair the device closer to the modem “the device needs power to pair”. For some special network environment “such as router block or the network is only allowing certain websites to access their network” then this could be a Network issue

If the Doorbell misses calls/ notification intermittently then there could be a range issue to the Doorbell. This is a Wi-Fi range issue to do with the client’s internal network as the Camera is connecting to the clients Network directly. Try moving the Modem closer to the area where the Doorbell is or adding a Wi-Fi extender “Not the iZone Repeater”

To start pairing the Indoor Camera you will need to press the pair button on the Security menu or on the app

Use the client’s phone to initially pair the Camera systems as your device will still get notifications if you the Installer connects/ pair the doorbell using your phone. This will only happen if the end user has an iPhone and you set it up on an Android. The same is also true for the reverse scenario

Must be paired through the iZone Home app “make sure Brightness on phone is set to 100% and auto adjust brightness is turned off. This may become relevant when setting up the system”

The phone that initially is used to pair the Camera systems will get calls/notifications. So it is recommended to pair the camera using the end user’s phone. Multiple users can use the video doorbell by sharing the system ID between multiple end users

Must be paired through the iZone Home app, make sure Brightness on phone is set to 100% and auto adjust brightness is turned off. This may become relevant when setting up the system

iZone Indoor Camera is ONLY viewable through the iZone Home App. The video display of the camera does not appear through the Nexus/ Nano screen. Can be displayed on Google Nest Hub “with screen” and Amazon Echo Show “with screen”

When someone rings the doorbell, you will get a call via your phone. Android only – Android 10 and above will get the video call. Android 9 and below will get the notification message

If you are not being able to receive call from your doorbell:

• Check iZone Home App’s notification is enabled, goes to “Settings”->”App”->”iZone Home”->”Notification”, to make sure it is enabled

• Check iZone Home app’s permission, goes to “Settings”->”App”->”iZone Home”->”Permissions”, to make sure all the required permissions are granted

• Phone account “au.com.izone.izone” should be enabled in call service. Different Android phone has different setting places. A simple way is to check doorbell’s live video from app, if phone account is not enabled, a dialog will pop up

• Enable iZone Home Doorbell accelerator, open iZone Home app, goes to “Settings”->”Security System”->”Security”, to enable “Accelerate call”

• then restart the app, a background service will be show on notification centre

• Bear in mind the background service won’t start automatically after phone reboot. So after phone reboot, either wait for the first call coming through Android’s notification system, or open the iZone Home app manually to kick start the background service

• Check if any of Android’s battery saving has enabled on “iZone Home” app. If yes, suggest to turn it off