1️⃣ CAT5E Cable is not connected or is in the incorrect port:
Check that the blue CAT5E cable that has been provided is connected from your COCB to your modem
On the modem, make sure that it is connected to a LAN port (These are usually the yellow ports)
If you are connected to a WAN port (Blue Port), change it to a LAN port
2️⃣ DUAL BAND MODEM: 5g and 2.4g
Check that you are connected to the correct WI-FI network, you will need to be on the 2.4g network for the Wi-Fi bridge to become visible on the iZone Home APP