Trouble Shooting - COCB



While we cannot provide a definitive list of modems that we are compatible with, we can confirm that no iZone app functions will work with TPG or Huawei modems (including any re-badged modems from either of these manufacturers)

Huawei modems - will not work over the local Wi-Fi network but may work over 3g/4g

Huawei HG659 - will not work on the local Wi-Fi network or 3g/4g

Optus Modem - CG3000-2STAUS - Will not work on 3g/4g

Foxtel Hub modem - Only works on Wi-Fi network. Does not work on 4G/5G (worldwide account).

Telstra Smart Modem - You must open port 12107 to allow the iZone to access the internet. Contact a network technician to be able to open/close ports on your modem

Mesh Networks - Some wi-fi mesh networks will randomly kick the bridge of the network, setting a static IP for the bridge may help keep the bridge connected to the network

Starlink Starlink modems have only one LAN port on its device. If that single port is already taken (which normally is the case), they can use a switch or port extender to add more ports into their networking system and wire the bridge into it. 

For the bridge - UDP/12107

For App control - TCP/80

Cloud App control - TCP/35786 (worldwide)