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In The App, If It Shows That The Device Is Unplugged

In The App, If It Shows That The Device Is Unplugged

If the smart device or lights have lost connection from the bridge/hub, this indicates they are no longer paired with the iZone system or may be experiencing a power issue.

To resolve this:

  1. Re-pair the lights with the iZone system to restore connection and functionality.

  2. Once re-paired, confirm that the lights operate correctly through the system.

If the lights still do not work:

  • Check your power board for a tripped switch or blown fuse.

  • Ensure the light switch is turned on at the wall.

If everything appears to be in order and the lights still do not function, please contact our support team at supportdesk@izone.com.au for further assistance.