Trouble Shooting - CL5B

While we cannot provide a definitive list of modems that we are compatible with, we can confirm that no iZone app functions will work with TPG or Huawei modems (including any re-badged modems from either of these manufacturers)

Huawei modems - will not work over the local Wi-Fi network but may work over 3g/4g

Huawei HG659 - will not work on the local Wi-Fi network or 3g/4g

Optus Modem - CG3000-2STAUS - Will not work on 3g/4g

Foxtel Hub modem - Only works via 4g. Does not work via local Wi-Fi network

Telstra Smart Modem - You must open port 12107 to allow the iZone to access the internet. Contact a network technician to be able to open/close ports on your modem

Mesh Networks - Some wi-fi mesh networks will randomly kick the bridge of the network, setting a static IP for the bridge may help keep the bridge connected to the network