Nova Remote Support & Diagnostic Log Upload Failure

Issue:

• Remote Support shows “Failed”

• Upload Diagnostic Log shows “Failed”

Troubleshooting Steps:

1. Check Internet Connection:

   • Ensure the site has an active internet connection.

   • Test usability by browsing a website or doing a speed test.

2. Check Local Network Detection:

   • Confirm that at least one iZone Hub is detected on the local network.

   • Use the iZone app or controller to verify hub connectivity.

3. Verify Wall Controller Time:

   • Check if the wall controller displays the correct time.

   • If incorrect, tap on the time (on the home page) to adjust and set the correct time.